PAIA Manual

Updated: 18 July 2025

This manual is published in terms of Section 51 of the Promotion of Access to Information Act (PAIA), and it sets out how any person may request access to records held by VirtuBiz Hub.

1. Contact Details
Information Officer: Ntando (Founder)
Email: virtubizhubsa@gmail.com
Website: www.virtubizhub.co.za

2. Guide from the Information Regulator
You can get help understanding PAIA from the Information Regulator at https://www.justice.gov.za/inforeg/.

3. Records Held
We hold records such as:

• Client contact details

• Invoices & service agreements

• Compliance & admin documents

• Employee or contractor details (if applicable)
  
  

4. Request Procedure
To request access to a record:

• Email us with subject line: "PAIA Access Request"

• State what record you need and why

• Include a certified copy of your ID
  
  

Requests will be acknowledged within 7 working days and processed within 30 days, unless an extension is needed.

5. Fees
We charge a small admin fee (R50) if your request is approved and record access is granted. You’ll be notified in advance.

6. Grounds for Refusal
We may refuse access if it would:

• Violate someone else's privacy

• Contain confidential third-party info

• Be legally protected from disclosure